With seven villas encompassing 300 standard and superior rooms as well as five suites, the Les Fontaines Campus offers a high-end hotel environment. Add to this a 450-seat auditorium, 60 meeting rooms, restaurants and all the common areas and you begin to have an idea of the scale of the housekeepers’ work.
“The Campus receives 45,000 visitors per year and more than 42,000 overnight stays”, explains Marianne Guerrier, the Head Housekeeper. Her task? “To create a cozy atmosphere so that our visitors feel at home wherever they are. The first impression is of huge importance. Everything must be perfect, welcoming and friendly. Everything must be impeccable, our criteria are those of the best hotels”.
“The teams are in place from five in the morning”, says Marianne. “The hotel business, auditorium, chateau, thermal baths with swimming pool and sauna, the Normandy farm, etc., the places to be prepared are many and varied!”.
“We also regularly provide little “extras” to make participants’ stays even more pleasant: serviettes folded into swans, courtesy trays with coffee and tea and an ironing service”. Help also needs to be on hand for the forgetful: belongings are frequently left behind. All kinds of items are forgotten: smart phone chargers, laptops and even personal effects, including passports. Fortunately, the duty team is on hand. “We support our guests by always being very discrete”. The feedback is very positive: a group used to five-star hotels recently congratulated the team on the high quality of service. “These moments are the best, such acknowledgement of our work shows that our professionalism contributes to a flawless client experience”, concludes Marianne.