Reception: "The first 20 seconds are essential".

The first contact participants have with any meeting or seminar venue is usually with the reception team. The Capgemini Les Fontaines Campus is no exception to the rule: "We only get one chance to make a good impression," explains Christophe Campion, team manager, " the first 20 seconds are essential and sometimes determine the impression of an entire day".
By welcoming over 40,000 employees from a wide variety of companies every year, the Reception team has developed a highly specialized expertise. And paradoxically, "simplicity is what counts," adds Christophe Campion. Discretion, modesty and, above all, attention to the participants all contribute to a good reception. Our experience of the corporate population is essential." Some participants, for example, arrive at their seminar venue with a certain apprehension: there's the pressure of the event itself, but also the fact of discovering a new space, where landmarks have yet to be built. "We have a guiding function: everything must become simple and obvious within a few minutes. The reception is the first moment of any collective event: we have set up personalized welcome procedures, so as not to forget anything and to reassure new arrivals."
The future of the receptionist's job is already underway at Campus Les Fontaines. A mobile application provides a real-time link between the Reception team and each participant: maps, information and services are all permanently accessible.... Reception is first and foremost the art of taking care of participants, relieving them of material worries and making it easier for them to immerse themselves in the world of their event, without having to worry about external elements.